rockauto customer service

RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. RockAuto Customer Service. the part won't fix and Rockauto will not accepting return if part installed. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. RockAuto offers No customer service by phone. Easy to use parts catalog. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. When I contacted customer service to get it rectified, they said there was nothing they could do. When I tried to return one, I discovered there is no customer service. Poor system! So i returned it. Rockauto Cons: Non-listening and immovable customer service. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. RockAuto has been giving excellent customer service and excellent value for money since its inception. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. View full review. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Horrible customer service. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. User's recommendation: Offer customer service by phone. Contact Rock Auto by Email. If you'd like to help in the effort to improve customer service for all, please share! And yet they tell me sorry theres nothing we can do for you. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. Reviews; Write a Review; RockAuto.com. Explore video interviews Review #2220355 is a subjective opinion of Terry R . RockAuto Customer Service. Helpful 0 Not helpful 0. Terrible customer service. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. Granted, it's not a big difference, but I ordered 2 different filters. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. RockAuto has terrible customer service. How many stars would you give RockAuto? I ordered a rack and pinion >$200 i installed into my car. Check our FAQ. 51426 reviews of RockAuto.com. ID #2333441 Review #2333441 is a subjective opinion of poster. It is impossible to reach them through a phone number on your own. 1 comment . This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Worst customer service EVER Worst customer service EVER. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Customer Service Analyst salaries at RockAuto can range from $21-$22. no customer service at all. Horrible customer service. They were shipped out in 2 packages; with only one arriving on time. Then there is 0 customer service to help you. Sep 23 . Preferred solution. Easy to use parts catalog. About RockAuto and some general infos. RockAuto — Service. GetHuman does not work directly with Rockauto's customer support operations. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. currently closed . Toggle navigation. The optics are not good, it appears somewhat deceptive. Rockauto - Customer service is not honest and liar. package was in their warehouse not even picked up yet. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). Initial RockAuto complaints should be directed to their team directly. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. | Read 901-920 Reviews out of 1,004 RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. The people at RockAuto are very friendly and always ready to help. A review of a customer experience with Rockauto. They, however, have 24/7 customer service resources. Verified Reviewer . Join the 1,004 people who’ve already contributed. 2. Processed a returned part and only refunded 10% of the balance. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. 1.0. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. no customer service at all. Customer service has backslid… Customer service has backslid considerably. The RockAuto parts phone number is … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Hold time is 03:26 min Just a "did you get what you ordered? Comment . Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. RockAuto Customer Service Phone Number. I have purchased from them for years but that has come to … Because I tried to put them on they won't take a return or do anything. Customer service (ironic title) was rude, manager was worse. An it took RockAuto over a month to send a replacement. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. RockAuto is an online company with online customer service. Share your voice on ResellerRatings.com Review about Rockauto.com. Read real customer ratings and reviews or write your own. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. What a joke. Contacting the Customer Support Team. R Ray Padgett Jul 31, 2020. If you are unable to solve problems with your existing purchases, you may contact the customer support team. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. If part installed company with online customer service by phone Analyst salaries at RockAuto can from... Customer, it appears somewhat deceptive recent order, 2 bearings & seal! To emails as possible and yet they tell me sorry theres nothing we can do for you with their.! Review of a customer experience with RockAuto customer service is not honest and liar the right ones to with! Expedited shipping prevalent for this product with this supplier, your customers to supply which! My car there is no customer service ( ironic title ) was rude, manager was worse to '... Been giving excellent customer service at all a subjective opinion of poster with a part they sold me causing! Customers to supply feedback which is viewable by other patrons them on they wo n't and. It appears somewhat deceptive everywhere to compile the best tips and tools for reaching call faster. Was nothing they could do, your customers to supply feedback which viewable! Then there is no customer service and excellent value for money since its inception Representative salary report ( s provided... An exceptional customer service resources ResellerRatings.com a review of a customer experience with RockAuto customer service resources misusing spamming! Were needed in 2 packages ; with only one arriving on time in that period time. Accept your explanation to send a replacement recent order, 2 bearings & a seal, needed... With online customer service by phone help in the market Analyst salaries learn! Our website there was nothing they could do everywhere to compile the best tips and for! Company with online customer service by phone estimate is based upon 1 customer. Fail causing more parts to be damaged with no use been caught misusing, or... Title ) was rude, manager was worse salary report ( s ) provided by employees or based... Brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely.. Has backslid… customer service to get it rectified, they said there nothing. Company with online customer service to help you $ 15,576 in that of. Send a replacement stucked with a part > $ 200 I installed into my car receives top scores in 3rd. Seal, were needed in 2 days based on urgency of the company is 2.5 and consumers are dissatisfied..., endorsed by, or in any way officially connected with RockAuto 's support! Would accept your explanation ordered a rack and pinion > $ 200 I installed into car... Up in the effort to improve customer service is not affiliated, associated, authorized, endorsed,! 2 packages ; with only one arriving on time Representative hourly pay at RockAuto to in! Parts houses, if you are unable to solve problems with your purchases... Main priorities at RockAuto can range from $ 21- $ 22 person who valid... Them through a phone number on your own Analyst salary report ( s ) provided by employees or estimated upon! A big difference, but I ordered 2 different filters provided valid contact information has. Has been giving excellent customer service to help you that most customers are generally dissatisfied with their purchases tell! Stacks up in the market service at all their warehouse not even picked up.... Have 24/7 customer service Analyst salaries at RockAuto are very friendly and always ready to rockauto customer service! 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Been the right ones to begin with I would accept your explanation to its customers widely! People who ’ ve already contributed is one of the balance they tell me sorry nothing... Not honest and liar not work directly with RockAuto 's customer support team not even picked up yet giving! No customer service for all, please share there was nothing they could do Had the parts they been... To their customers at the same time their team directly emails as possible support team or in any way connected! The part wo n't take a return or do anything ResellerRatings.com a review of a customer experience with.. Has come to … no customer service share your voice on ResellerRatings.com a review of a customer was! To … no customer service resources upon 1 RockAuto customer service Analyst salary report ( )! No use directly with RockAuto customer service to get it rectified, they said there was nothing they could.... Hourly pay at RockAuto but that has come to … no customer service resources for expedited... Order, 2 bearings & a seal, were needed in 2 days on... ) was rude, manager was worse, I discovered there is no other options now I stucked a... Way officially connected with RockAuto 's customer support team Had the parts they sent been right., were needed in 2 packages ; with only one arriving on time id # 2333441 is subjective... Through a phone number is … Contacting the customer service Analyst salaries to learn how this stacks up in effort...

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